Privacy Policy

Praisly is a reputation-management platform. This policy explains what data we collect when you use praisly.io, how we use it, and what choices you have. Plain language first; the contract clauses follow.

What we collect

• Account info: your name, email, and password hash.
• Business profile: business name, addresses, industry, platform integrations, and review data we read on your behalf from connected platforms.
• Customer data you upload (names, emails, phones) — used solely to send your review requests. Not sold. Not used for cross-customer ML training.
• Usage telemetry: actions in the app, never the content of your responses or reviews for ML training without explicit opt-in.

How we use it

• To run the product you signed up for.
• To send transactional emails (password resets, alerts, reports you scheduled).
• To bill you (via Stripe — we never store your card).

Subprocessors

Supabase (database, auth, storage), Anthropic (AI inference for response generation and analysis), Resend (email delivery), Stripe (billing), Twilio + Deepgram + ElevenLabs (voice callbacks only when you enable that feature). Each is bound by a DPA on file.

Your choices

• Export everything we hold on you any time.
• Delete your account and we delete all data within 30 days.
• Email [email protected] for GDPR / CCPA / CPRA requests.

Plain language wins. If you find something in the legal section that contradicts the plain language above, the plain language governs.