Confidentiality makes every reply a minefield
Confirming someone was a client can itself breach duty. Most firms solve this with silence, which persuades no one.
Law firms
Authority a client can verify
Clients vet a lawyer harder than a surgeon. Google, Avvo, and Martindale are the new bar directory, and an unanswered accusation of overbilling reads as fact. Praisly handles the Google and Yelp side of that record without risking privilege.
What actually goes wrong
Losing parties review the firm, not the outcome
Opposing parties and disappointed litigants leave reviews too. Disputing the fake ones and answering the real ones are different skills.
Referrals now get verified online
A personal referral still gets Googled before the consult. The reviews confirm or kill the recommendation.
The platforms that matter here
Connected to Praisly today
Google BusinessYelp
Matters in this industry, not yet a Praisly integration
AvvoMartindale
Google decides who books the consultation, and that is the profile Praisly manages for you alongside Yelp. Avvo and Martindale carry weight with sophisticated clients and other lawyers, and they deserve their own attention, because Praisly does not read or post to them today.
Praisly ships live integrations for Google, Yelp, Trustpilot, and Facebook. Anything listed above as not yet integrated is a platform we think you should watch, not something Praisly monitors, syncs, or queues for you. More platforms are on the roadmap, and we will say so here when they ship rather than before.
Privilege-safe response drafting
Responses that thank, clarify process, and invite direct contact without ever confirming representation or case details.
Practice-area filtering
See how family, criminal, and corporate work are each perceived, separately, so one practice area's noise does not drown another's signal.
Non-client review disputes
Reviews from people who were never clients get flagged with the evidence platforms ask for in removal requests.
WORKED EXAMPLE · ILLUSTRATIVE, NOT A REAL REVIEW
★☆☆☆☆ · Sam R.
“This firm dragged my case out to bill more hours. Every phone call was $75. Would not recommend to anyone.”
Praisly's drafted response
We cannot discuss any specific matter here, including whether one exists, but we can speak to how we bill: every engagement starts with a written fee agreement, time is itemized monthly, and any invoice question goes directly to the managing partner, not to voicemail. If you believe an invoice does not match that agreement, please contact our office; that conversation costs nothing.
Answers the accusation's substance (billing transparency) without confirming representation, and the offer of a free billing review defuses the money complaint.
See where your reputation actually stands
Run the free reputation scan: your rating, review velocity, and response rate against the three competitors renters, patients, and customers actually compare you to. No signup.